Terms and Conditions
Book Your Dream Trip Effortlessly!
By agreeing to these Terms and Conditions, you acknowledge that your use of the All Egypt Tours website and your participation in any tours offered are subject to these terms.
Booking Policy:
Experience the convenience and peace of mind with our incredible offer of a minimal down payment of only 25% to reserve your spot on the tour. This includes securing your hotel room, cruise cabin, domestic flight ticket, and other essential travel services. The outstanding balance can be settled up to two days before your arrival or paid in cash upon reaching your destination, ensuring a worry-free and risk-free investment for your booking.
Client's Amendments:
The availability of any changes to the original reservation will determine whether they can be fulfilled. Once payment is made in full or the voucher is issued, there will be no additional administrative fees, except for modifications related to your airline tickets.
Credit Card Payments:
If you decide to make payment using your credit card, we kindly ask for your cooperation in providing us with a signed letter authorizing us to charge your card. It is important to ensure that the signature on the letter matches the one on your card as well as your passport.
Cancellation Fees (Excluding Peak Periods)
All Egypt Tours, prioritizing client safety and well-being, requires cancellation requests to be submitted in writing via fax or email, ensuring clear communication and alignment with the company's updated cancellation policy.
In case you cancel your trip, the following charges will be applied:
From the date of booking until 61 days before your arrival date, 15% of the entire tour price will be charged.
35% of the tour price if you cancel 60-31 days before arrival.
Additionally, airlines charge their fees which are subject to the airlines' terms and conditions, and there's also a 5% bank fee on refunds.The cancellation policy may vary significantly for groups or unique itinerary.
Cancellation for Christmas, New Year, and Easter time:
In case you cancel your trip during the peak time, the following scale of charges will be applied:
From the date of booking until 61 days before your arrival date, 25% of the entire tour price will be charged.
50% of the tour price if you cancel 60-31 days before arrival.
75% of the tour price if you cancel 30-15 days before arrival.
Additionally, airlines charge their fees which are subject to the airlines' terms and conditions, and there's also a 5% bank fee on refunds.The cancellation policy may vary significantly for groups or unique itinerary.
Force Majeure:
Here at Memphis Tours, we prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values. We offer a very flexible cancellation policy in case the government or the airline issues a NOT TO TRAVEL warning to the designated destination. In the event of this happening, we will refund you the amount paid for the tour package, or in some cases, your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked. Reservations will be adjusted to reflect these travel credits automatically. Only flight cancellation/changing fees are charged, according to the airline's terms and conditions, and bank surcharges fees are applied to the deposit amount paid.
Refunds:
If you need a refund, we'll send it back using the same method which was used for the original payment. If you don't show up for your reservation, we won't be able to give you a refund. We also deduct a 5% bank fee from all refunds.
Accommodation:
The prices mentioned are calculated for two people sharing a room. If you prefer a single room, there will be an extra charge. We meticulously choose hotels based on their high standards.
Flights:
Domestic Flights:
We offer the average prices, and the estimated timings may vary. Any modifications to your flight could lead to changes in the price.
International Flights:
We provide Competitive prices for international flights from your country of origin to your preferred location.
Responsibility:
The Company operates solely as a travel agency, assuming the role of guiding and facilitating the travel experiences of its participants. Whether the journey takes place by land, sea, or air, the Company accepts no responsibility for any harm, illness, damage, loss, mishap, delay, or disruption to individuals or their belongings that may arise from various factors. These factors encompass events beyond human control, such as adverse weather conditions, acts of nature, unforeseen circumstances, actions taken by governmental authorities, conflicts, civil unrest, labor disputes, riots, theft, mechanical failures, quarantines, or defaults by hotels, carriers, or restaurants. The Company does not assume responsibility for any additional expenses incurred as a result of such occurrences.
Special Requests:
If the client has any specific desires, they should inform the company when making their booking. The company, along with its partners, will make every effort to accommodate these requests. However, it is important to note that these requests are not part of the contractual agreement, and therefore, the company cannot guarantee their fulfillment. Availability, including for pre-bookable seats, will determine whether or not the requests can be accommodated. If the company acknowledges the special request on the confirmation invoice or elsewhere, it is not a guarantee that it will be fulfilled. The client will not receive a specific notification if their special request cannot be met. The company does not accept bookings that are contingent upon the fulfillment of any special request.
Children Policy ( A Child Share Parents` Room ):
Policy 1: For packages, Nile cruises, and hotels
If your tour package includes flights or a ferry boat, an additional fee for your child.
Policy 2: for sightseeing tours & shore excursions
If your tour package includes flights or a ferry boat, an additional fee for your child.
Tipping:
In many cultures, it is customary to show appreciation for the services provided by staff during your tour by leaving a tip. We encourage you to tip according to your satisfaction. The staff will greatly appreciate it, although it is not mandatory.
Photos' Terms of Use:
To spark the imagination of others with the tales of your adventures, we have the potential to showcase your captivating visuals on our website and social media platforms down the line. We extend our heartfelt gratitude to you for being an integral part of our vibrant travel community.
Complains:
If you encounter any issues during your stay at the destination, kindly inform the company (All Egypt Tours) right away, as most problems can be swiftly resolved. If you find that your problem persists, contact the Customer Care Manager while you are still on your tour. Should you remain dissatisfied with the service even after returning home, it is essential to submit a written complaint to Customer Care Management.
General Terms of Use:
Users under the age of 18 are strictly forbidden from registering on this website and engaging in any transactions or activities on the website.
When you choose to pay for our products or services through our website, the information you provide will be securely sent to our payment provider.
You can conveniently make online payments on our platform using Visa and MasterCard credit or debit cards in AED, USD, EUR, and GBP currencies.
The cardholder is advised to keep copies of transaction records as well as merchant policies and regulations.
When the cardholder engages in multiple transactions or bookings, they may notice multiple entries on their monthly statement.
According to the laws of the UAE, we strictly adhere to not offering any services or products to countries that are under sanctions by the Office of Foreign Assets Control (OFAC).
Acceptance of the Agreement:
When the company accepts the client's booking, it forms a contract that is governed by these booking conditions. This contract serves as the complete agreement between the client and the company. By making a payment through bank transfer or credit card, whether it's a deposit or final payment, participants of the tour acknowledge that they have read and understood all the terms and conditions outlined in the agreement, and they agree to comply with them.
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